Alex
An AI receptionist that answers every call, books the job, and knows a real emergency when it hears one.
The problem
Plumbing, HVAC, and electrical businesses lose real jobs every day for one simple reason: the phone rings while every technician is out on a job, and nobody answers. A missed call from a burst pipe or a no-heat emergency doesn't wait — it just calls the next business on the list.
The solution
Alex is an inbound voice AI receptionist built on Bland AI that answers every call live, in English or Spanish, and handles it the way a great front-desk person would: it checks the business's real calendar and books the appointment on the spot, and it recognizes a genuine emergency for the specific trade — an active leak, no heat in freezing weather, a gas smell, exposed wiring — and transfers that call live to the owner instead of just taking a message.
- 01Live availability + booking: checks the business's real calendar during the call and creates the appointment on the spot — no callback, no follow-up needed.
- 02Emergency detection and live transfer: recognizes vertical-specific emergencies (plumbing, HVAC, electrical) and transfers the active call straight to the owner's phone instead of leaving a message.
- 03Bilingual by default: detects English or Spanish from the caller's first sentence and continues the whole call in that language.
- 04Call log and safety net: every call is logged automatically, and if a call ends without anything resolved, the owner gets an alert instead of the lead going silently missing.
- 05Works with your existing calendar: books directly into Cal.com, or routes to whatever scheduling system the business already runs on.
The result
Validated with two real, live phone calls to a real number: one where the agent checked real calendar availability and created a real booking end to end, and a second where it correctly recognized a reported emergency and transferred the live call to the owner's phone in under a minute.
Built and validated end-to-end with real live calls to a real phone number, including a real calendar booking and a real emergency transfer. Ready to connect to a client's own number and calendar or CRM.