Benji

The problem

A U.S. dental practice was losing staff hours every week to a repetitive, unavoidable task: calling insurance companies one by one to verify a patient's benefits before an appointment.

The solution

Benji is an outbound voice agent that places the calls itself, navigates the insurer's phone system, extracts the coverage details, logs the result to a spreadsheet, and emails the front desk a summary — built as four coordinated workflows so a batch of calls, a single result, a daily digest, and error recovery are each handled cleanly.

1. 01Batch dispatch: takes a list of patients with appointments and places outbound calls one at a time.
2. 02Result capture: receives the call outcome, parses the coverage details the agent extracted, and writes them to a shared spreadsheet.
3. 03Daily digest: sends the front desk a single summary email of every verification completed that day.
4. 04Error handling: catches failed or incomplete calls and flags them for a human follow-up instead of failing silently.

The result

Validated end-to-end with a real, live phone call — the agent successfully navigated a live insurer call, captured real coverage data, wrote it to the spreadsheet, and triggered the summary email exactly as designed.

Built and validated end-to-end, including a real live call. Standard pre-launch steps — credentialing and healthcare compliance documentation — are the normal final stage before go-live for any healthcare voice deployment.